Frequently Asked Questions

Please note that Kaz Travel now issues all flight bookings using e-tickets (electronic tickets).

E-ticketing is a 'paper-less' way to book flights. Once you've made your booking, it's stored electronically in the airline reservation system. Kaz Travel will send you a confirmation email with your booking reference number, which serves as a receipt for your e-ticket. You will NOT receive a physical 'e-ticket' or paper tickets to present at the airport. We recommend that you take a printout of your confirmation email with you, although many airlines won't ask to see this.

When you check in at the airport, just show airline staff a form of identification along with your booking reference number and they'll issue you with your boarding pass. A booking reference number (also known as a PNR number or a Flight reference number) is a 6-character combination of numbers and letters, eg R97JG2

With e-ticketing, some airlines require you to pre-select the form of identification you will present at the airport, during the booking process. If so, you must take this form of ID with you to check in. However if we don’t ask you to pre-select your form of identification during booking, all you will need is your passport or the credit/debit card you booked with, and your booking reference number.

Yes, details can be changed on a booking, however what can be changed, and the costs involved vary depending on what has been booked.

If you wish to amend a booking /  or wish to enquire if a specific change can be made, then please fill in the Contact Us form and submit your change or enquiry. We will then be able to check the booking details and get back to you as soon as possible to advise if the amendment is possible and if it will incur a refund or additional charge, typical amendment fees start from £50.00 pounds in addition to the charge levied by the supplier, all fees will be advised prior to any amendment occurring.

Unfortunately not all airlines will let you pre-book your flight seats, however if you have specific needs and require certain seating arrangements this can be done through us or with the airline directly subject to charges.

Lower priced tickets are mostly non-refundable, but in some cases airlines will charge a cancellation fee if you wish to cancel your booking. In addition, Kaz Travel will charge an administration fee of £75.00 per person. For this reason we recommend that you take out adequate travel insurance before booking. All cancellations must be sent in writing to Bookings@kaztravel.co.uk

It is not possible to change your name on an airline ticket. The ticket will have to be cancelled and a new ticket will need to be issued (cancellation penalties will apply). When booking, please review your information carefully and ensure that the name of each passenger is entered correctly. If there is a minor error after you have placed a booking, please use the Contact Us form to alert us of the correct spelling. We will need to contact the airline to request a name change and we cannot guarantee that they will be able to make the change.

Most tickets are non-changeable/non-refundable. If you would like to cancel your booking or have an enquiry please email us by filling in and submitting the Contact Us form. Refunds can take 8-12 weeks if we need to speak with the airline.

The simplest way to make a hotel booking is to perform a hotel search for your chosen destination from our homepage, we have a simple to use clearly labelled booking form and completing a reservation should only take a few minutes. To book over the telephone please can contact one of our sales advisors for help and assistance.

The full range of payment methods we support are listed on our payment screen.

The lead guest booking on Kaz Travel needs to be at least 18 years of age, some hotels have higher minimum age requirements, should a higher age restriction apply then this will be specified in the hotel description.

We can only collect for the tax we are authorised to receive so when a local authority imposes a tourist tax in a local currency that needs to be collected by the hotel we are unable to include this in our selling price. We will always endeavour to provide a breakdown of the taxes that are applicable to your stay so that you are fully aware of the total cost you will incur.

Kaz Travel is based in the UK. It is headquartered in Southall, UB1 1LN - Registered under  Kaz Wordlwide Travel LTD - Reg Number: 07735478 

Yes, you can book multi-city flights through Kaz Travel. Our website offers the option to book flights with multiple destinations or stopovers.

If your flight is cancelled or delayed when booked through Kaz Travel, your options will depend on the airline's policies, the reason for the cancellation or delay, and any applicable regulations. We recommend that you contact our customer care team on 020 8571 5554 .

Yes, you must confirm your flight directly with the airline, up to 72 hours before departure. This ensures that all your details are accurate and that there are no unexpected changes or issues with your booking.