Privacy Policy

Kaz Worldwide Travel LTD ("we," "us," or "our") is committed to protecting the privacy of our customers and users of our website, kaztravel.co.uk (the "Site"), and in-office services. As required by the Data Protection Act (DPA) and General Data Protection Regulation (GDPR), the individual accountable for managing and handling Personal Data is identified as Kaz Worldwide Travel LTD, located at 105 The Broadway, Southall UB11LN. This Privacy Policy applies to the personal data we collect through our website or in-office services, and explains how we use, disclose, and protect such data

Types of Data Collected:

During the course of using our website and services, we may collect the following types of data from visitors and users:

Inventory data, such as names and addresses, collected during in-person interactions or through our website or email communication.

Contact data, such as email addresses and telephone numbers, provided by users during the registration process or through communication with our customer service team via phone, email, or chat.

Content data, such as text entries and messages, entered by users when submitting inquiries, feedback, or reviews.

Contract and passenger data, such as passenger names, contact numbers, email addresses, journey details, fare, and payment method information, collected when booking transportation or accommodation services through our website or customer service team.

ID documents, such as a current valid passport, national identity card, or driver's license, collected to verify a user's identity and to comply with regulatory requirements.

Usage data, such as web pages visited and access times, collected through cookies or other tracking technologies when users visit our website or use our services.

Meta/communication data, such as device information and IP addresses, collected automatically when users access our website or use our services.

Minors:

We take the safety and privacy of minors seriously. We verify the age of our users if we suspect that someone under the age of 18 is making a booking. Persons under the age of 16 should not transmit any Personal Data to us without the consent of their parents or legal guardians. We do not request Personal Data from minors and children and do notknowingly collect such data or pass it on to third parties.

Purposes of Processing Personal Data:

We process personal data to provide our services and products to you, to communicate with you, and to improve our services and products. We process your personal data for the following purposes:

To provide you with the services and products you have requested.

To verify your identity and eligibility for our services and products. To communicate with you about our services and products.

To manage and administer our services and products.

To analyze the use of our services and products. To improve our services and products.

To comply with legal and regulatory obligations.

Legal Basis for Processing Personal Data:

We process your personal data on the following legal bases:

Contractual necessity: processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

Legitimate interests: processing is necessary for the purposes of our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

Consent: processing is based on your consent.

Disclosure of Personal Data:

We may disclose your personal data to the following categories of recipients:

Our service providers and agents, who assist us in providing our services and products, such as payment processors, marketing agencies, and customer support providers.

Governmental and regulatory authorities, as required by law or to comply with legal obligations.

Third parties in the event of a merger, acquisition, or sale of all or a portion of our business or assets.

External Processing:

To help us with certain services, such as email delivery, website hosting, and service usage analysis, we may work with third-party service providers. These providers may process personal data on our behalf, but we only provide them with the minimum necessary information to deliver the service. We have written contracts with these providers to ensure that they use this data in compliance with our Privacy Policy

International Transfer:

International Data Transfers: As a travel agency, Kaz Worldwide Travel LTD may process personal data of individuals who are located outside of the European Economic Area (EEA) or may need to transfer personal data to countries outside of the EEA in order to provide travel services. We take the protection of your personal data seriously and are committed to ensuring that such transfers are carried out in compliance with applicable data protection regulations

International Transfer:

International Data Transfers: As a travel agency, Kaz Worldwide Travel LTD may process personal data of individuals who are located outside of the European Economic Area (EEA) or may need to transfer personal data to countries outside of the EEA in order to provide travel services. We take the protection of your personal data seriously and are committed to ensuring that such transfers are carried out in compliance with applicable data protection regulations

Security Measures:

We take reasonable and appropriate measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We maintain physical, technical, and administrative safeguards to help secure your personal data. In the event that we become aware of a data breach that may compromise the security of Personal Data, we are committed to promptly notifying all affected individuals whose information may have been compromised. Our notification will include a clear and concise description of the steps we are taking to address and mitigate any harm caused by the breach. We will endeavor to provide such notification as quickly as possible after the breach has been discovered.

Your Rights:

You have certain rights regarding the personal data that we hold about you, as follows: The right to access: You have the right to obtain a copy of the personal data that we hold about you.

The right to rectification: You have the right to request that we correct any inaccuracies in the personal data we hold about you.

The right to object: You have the right to object to certain types of data processing, such as direct marketing.

The right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.

The right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another organization.

The right to withdraw consent: If we rely on your consent as the legal basis for processing your personal data, you have the right to withdraw that consent at any time.

If you wish to exercise any of these rights or have any questions about how we process your personal data, please contact us at the contact details provided in this Policy.

Social Media:

We have a presence on social media platforms, to provide information about our services, promotions, and other news. Please note that any personal data you provide to us through these platforms, such as through comments, direct messages, or posts, may be publicly visible and can be read, collected, or used by others. We are not responsible for the privacy practices of these platforms and encourage you to review their privacy policies before sharing any personal data with them.

Mailing List:

We accept payment by credit card, debit card, bank transfer, or cash. Payment by credit card or debit If you choose to join one of our mailing lists, we will collect your personal data, such as your name and email address, and explain how we will communicate with you while linking to this Privacy Policy. We will only use your data to communicate with you in this manner. You have the option to manage your preferences or unsubscribe at any time by following the links in the emails we send you. We track how you interact with the emails we send you, such as whether you open our emails, which links you follow, and when you do so. This helps us understand what is important to you and improve the content we provide.

Payments:

We understand the sensitivity and importance of payment information, and we take utmost care in collecting and processing it. When customers make a payment through our website, we use secure payment gateways that comply with Payment Card Industry Data Security Standards (PCI DSS) to protect your payment information. We do not store any payment card information on our systems.

Agreement & Changes to this Policy:

By using our website or our in-office services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal data in accordance with its terms. You also acknowledge that we may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws and regulations. We will notify you of any material changes by posting a notice on our website and by displaying a notice board in our office. Your continued use of our website or in-office services after we make changes to this Privacy Policy indicates your acceptance of those changes. If you do not agree with the terms of this Privacy Policy, please do not use our website or in-office services.

Contact Us:

If you have any questions, comments, or concerns about this Privacy Policy or our practices regarding your personal data, please contact us by email at info@kaztravel.co.uk or by mail at Kaz Worldwide Travel LTD, 105 The Broadway, Southall UB1 1LN. We will respond to your request as soon as possible and no later than one month from the date of receipt of your request.

Version of the General Terms and Conditions 27.02.2023